To deliver safe products to customers, SII develops a wide range of quality assurance processes throughout the Group from customers’ viewpoints.

The SII Group Basic Quality Policy incorporates our strong commitment to achieve customer satisfaction with our product quality as well as meeting high standard of cost, delivery and product safety. We established a quality assurance promotion system to take the following basic measures.

1. Comply with each country’s engineering laws, regulations and a wide variety of specifications
2. Establish a system and develop human resources to ensure product quality and safety in the development and design phase
3. Share information of product quality and safety

The SII Group quality assurance and product safety promotion systems consist of the SII President, the Group’s quality assurance representative serving as a chief executive, and quality assurance representatives in each operating division.

Each operating division conducts quality assurance activities based on the Basic Quality Policy. In cooperation with the Product Technology Development Division and the Instrumental Analysis Division, the Head Office Quality Assurance Department develops company-wide initiatives by information sharing with Division quality assurance departments, as well as active support, education and audit. Especially for quality assurance and product safety information sharing, a network of quality assurance representatives in each operating division was established to develop speedy activities.

SII has obtained ISO 9001 certification, the International Standard for quality management systems.

Aiming for further enhancement of our across-the-board quality assurance system, we have launched an initiative to obtain the integrated certification on a company-wide basis in addition to the conventional certification acquired by each division and affiliate company. Total 18 divisions have completed the integration.

For the most part, quality problems and variances occur due to causes in the development and engineering stages. As a part of quality improvement activity, SII ensures product quality in these stages to raise the products’ entire quality level.

To achieve this goal, SII has taken a variety of initiatives to enhance engineers’ views and ways of thinking, using quality engineering, statistical approach, 3D CAD, CAE and instrumental analysis. We also strive to minimize quality variances derived from concurrent optimization of engineering and machining parameters in collaboration with related divisions including Quality Assurance, Research and Development, Production Engineering and Analytical Estimate Divisions.

The SII basic product safety concept is “to improve customers' trust by providing safe products and services." Based on this concept, we continue to provide the Products Safety Education to raise product safety awareness and cultivate engineers with safety knowledge.

We also established the Product Safety Network and a working group for studying product safety technology. For all the SII products, it conducts regular inspections of compliance with laws and regulations concerning product and technical safety, and verifies product safety and appropriateness according to each country’s laws and regulations.

In case of accidents due to SII products, we report to senior management within ten minutes, as well as attempt to promptly solve and prevent the problems. After these actions, we share the information throughout the entire Group and conduct horizontal activities.

In addition to the education for basic safety and practical risk assessment to raise product safety awareness and cultivate engineers with safety knowledge, we hold the Electric Safety Standard Working Group and provide programs to acquire more specialized knowledge.

The Head Office Quality Assurance Division conducts the “Operating Process Review” of all the operating divisions in Japan and overseas. The review includes checking the certainty, the level of employee awareness and the progress of improvement of all operation processes from development through manufacturing. Any cases that can serve as useful references will be horizontally deployed across the board.