Seiko Instruments Inc.

Social and Environmental Activities

Social Report

Responsibility to Customers

SII Customer Service Center

SII Customer Service Center is committed to providing prompt, accurate and sincere responses to customer inquiries. Our customers’ opinions, requests and complaints are communicated to the relevant divisions, and are used effectively for product and service quality improvement.

In addition, we focus on improving the quality of our after-sales service through repair service questionnaires filled out by customers.

Disclosure of Product Safety and Quality Information

In response to the enforcement of Consumer Product Safety Act, SII established an icon “Important Announcement” on our website. We strive to minimize our customers’ disadvantages by promptly and precisely providing SII products’ safety and quality information.